GN-I&E- Comms and Media BSS Consultant

Job Title: GN-I&E- Comms and Media BSS Consultant Company: Accenture SAP Module: SAP ABAP Roles & Responsibilities: Job Title - BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Revenue Assurance Customer Care, Lead to Cash etc. Level Analysts & Consultant Entity S&C GN- Non Network Management Level : < 11 to 09 level > * Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc. * Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas * Cloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of tools like AWS, Azure, SFDC, etc. * Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe * Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale * BSS COTS products – exp in Amdocs,Ericsson,Netcracker,Subex etc.. * Fmiliar with the latest automation technologies * Communication and Presentation - Plan and deliver well-structured oral and written communications * Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges * Stakeholder Management - Manage mid-level to senior client leadership and lead conversations * Impeccable team management skills with an ability to engage effectively with multiple stakeholders * Strong program management skills * Cross-cultural competence with an ability to thrive in a dynamic environment Roles & Responsibilities: * Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. * Lead innovation transformation programs and process enablement for our clients * Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. * Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community. * Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. * Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. * Understand customer needs and translate them to business requirements, business process flows and functional requirements * Experience to engage with stakeholders independently * Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. * MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience * At least 1-7 years of progressive business and/or telecom and consulting experience * Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows * Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas * Knowledge of telecom products across wireline, wireless and Enterprise domains * eTOM certification is highly desirable * Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills * Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc. * Experience in value architecting, business case preparation, value realization * Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases * Knowledge of design thinking workshops and innovation * Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau * Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage * For Experienced candidates, experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional development Work Location: KA, India Availability: Full time

Must have skills: * MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience * At least 1-7 years of progressive business and/or telecom and consulting experience * Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows * Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas * Knowledge of telecom products across wireline, wireless and Enterprise domains * Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc. * Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne * Certification profession in PSM/CSM/SAFe/ICP-ACC * Worked on AI/ML and Gen AI, Worked on use cases * eTOM certification is highly desirable Professional & Technical Skills: Experience: 0-1 years of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture) + MBA from reputed institutes Key Skills: SAP ABAP Salary: Not disclosed