Finance Specialist - Cash Collections

Job Title: Finance Specialist - Cash Collections Company: SAP Job Category: SAP SD Roles & Responsibilities: Job Description What you'll bring You have experience in cash collections or accounts receivable. You manage collection procedures, engage customers on payment issues, and track key AR metrics with limited oversight. You build trust through clear communication, bring emotional intelligence to every interaction, and solve complex problems with a customer\-focused mindset. * Execute collection procedures across Strategic Business customer segment * Engage customers to resolve payment disputes using strong negotiation and problem\-solving * Monitor AR, Total Cash Collected, DSO, and CEI metrics to identify trends and anomalies * Reconcile payments with accounting teams and resolve billing discrepancies * Facilitate payments through technology to minimize reconciliation errors * Identify opportunities to improve collections workflows and drive efficiency Where you belong You'll join the Strategic Finance team covering the Middle East and Africa within EMEA. The team values analytical rigour, customer orientation, and a proactive collections approach. This role offers real exposure to collections strategy, automation, and data\-driven performance monitoring. About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Work Location: Johannesburg, Gauteng, South Africa Availability: Full time

* Knowledge of AR processes, and collections best practices * Familiarity with Cash Collections, DSO and reconciliation (Contract \-analysis) * Proficiency with Microsoft Office; ERP or collections software experience is a plus * Strong communication and negotiation skills for clients across MEA and EMEA markets * Ability to manage multiple priorities and deliver results consistently * A practical approach to AI — you apply automation tools, craft effective prompts, and ensure quality of AI\-generated outputs Qualifications Accounts Receivable Management, Artificial Intelligence, Compliance, Analytical Thinking, Customer Orientation, Effective Communication, Adaptability, Collaboration, Advanced Negotiation, AI Data Analytics, Predictive Financial Planning, AI Governance Operations, Strategic AI Synthesis, Context Engineering, AI Output Quality Assurance, Agentic AI Day\-to\-Day Practice, AI\-Assisted Automation and Prototyping, AI Adoption Capability Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Please note that any violation of these guidelines may result in disqualification from the hiring process. Key Skills: Billing Salary: Not disclosed