Expanded Access Program Coordinator

Job Title: Expanded Access Program Coordinator Company: Uniphar Job Category: SAP SD Roles & Responsibilities: * Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution. * Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives. * Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary. * Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals. * Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required. * HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in\-country regulatory requirements * Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable. * Sales Order Processing: Process sales orders through the ERP system for billing purposes. * Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation. * Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions. * Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking. * Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process. * Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments. * Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Work Location: Middlesex, ENG, UK Availability: Full time

Candidate Requirements: * Education: Ideally educated to degree level. * Experience: Previous experience within the pharmaceutical industry is preferred. Experience with ERP systems such as SAP or D365 is an advantage. Key Skills: Sales Orders, Billing Salary: Not disclosed