EWM - Consultant - L2

Job Title: EWM - Consultant - L2 Company: NTT DATA Business Solutions Job Category: SAP EWM Roles & Responsibilities: Role Overview We are looking for an SAP S/4HANA Extended Warehouse Management (EWM) L2 AMS Consultant to provide functional application support for warehouse operations. The role involves incident and service\-request handling, issue analysis, configuration support, coordination with L3/technical teams, testing, documentation, and continuous improvement of SAP EWM processes. Key Responsibilities * Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within agreed SLAs. * Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate complex defects to L3 teams where necessary. * Monitor tickets, prioritize critical business issues, provide timely updates, and ensure closure with proper resolution documentation. * Support end\-to\-end EWM warehouse processes, including: * Inbound delivery processing * Goods receipt and putaway * Warehouse task and warehouse order management * Stock removal, picking, packing, staging, and goods issue * Outbound delivery processing * Physical inventory and cycle counting * Stock types, stock transfers, posting changes, and scrapping * Handling units (HU), batch\-managed stock, and serial number processes * Support warehouse structure configuration and master data, including warehouse number, storage types, storage sections, activity areas, work centers, doors, staging areas, and process\-oriented storage control. * Assist in configuring and supporting putaway, picking, replenishment, slotting, rearrangement, and exception handling processes. * Coordinate with SAP MM, SD, PP, QM, TM, and ABAP teams to resolve integration\-related issues. * Support EWM integration with S/4HANA ERP processes, including deliveries, inventory postings, production supply, and goods movements. * Perform initial analysis of EWM queues, IDocs, warehouse monitor errors, delivery inconsistencies, and interface failures. * Prepare functional specifications for minor enhancements, reports, forms, interfaces, and fixes. * Support unit testing, SIT, UAT, regression testing, and deployment validation for changes and releases. * Maintain incident records, knowledge articles, SOPs, test scripts, and functional documentation. * Identify recurring issues and recommend process improvements, preventive actions, and automation opportunities. * Support business users with training, process clarifications, and post\-deployment hypercare activities. Key Competencies * Strong customer\-service and ownership mindset * Ability to manage incidents under SLA\-driven support environments * Effective coordination with business users and technical teams * Structured troubleshooting and root\-cause analysis skills * Ability to manage multiple tickets and priorities * Willingness to provide support during critical warehouse operations, releases, and planned maintenance windows Get empowered by NTT DATA Business Solutions! We transform. SAP® solutions into Value NTT DATA Business Solutions is a fast\-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support. Work Location: Mulshi, Maharashtra, India Availability: Full time

Experience: 0 years Required Skills \& Qualifications * Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field. * 4–7 years of SAP EWM experience, including at least 2–3 years in AMS or production support. * Hands\-on experience with \\SAP S/4HANA EWM\\, preferably embedded EWM. * Strong understanding of warehouse management and logistics business processes. * Functional knowledge of inbound, outbound, internal warehouse processes, physical inventory, and handling unit management. * Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues. * Good understanding of EWM integration with \\MM, SD, PP, QM, and ABAP\\. * Exposure to EWM Monitor, queues, IDocs, error handling, and interface troubleshooting. * Experience working with ITSM processes such as incident, problem, change, and release management. * Familiarity with ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms. * Strong analytical, communication, documentation, and stakeholder\-management skills. Preferred Qualifications * Experience with decentralized EWM, RF framework, mobile RF devices, barcode scanning, and printer configuration. * Knowledge of Production Integration, Warehouse Process Types, Process\-Oriented Storage Control (POSC), Layout\-Oriented Storage Control (LOSC), and Labor Management. * Exposure to SAP Fiori applications for warehouse operations. * Knowledge of EDI, IDocs, APIs, and middleware integration is desirable. * SAP EWM certification is an added advantage. * Experience supporting global warehouses, multi\-site operations, or 24x7 support models is preferred. Key Skills: SAP EWM, Extended Warehouse Management, Warehouse Management, Putaway, Picking, Handling Units, RF Framework Salary: Not disclosed