ERP Support Specialist

Job Title: ERP Support Specialist Company: Starlink Qatar SAP Module: SPP SD Roles & Responsibilities: ERP Support Specialist Starlink Qatar is looking for an ERP Support Specialist to provide day-to-day functional and technical support for SAP-related systems, resolve user issues, support ERP operations, and assist with integration across Microsoft applications and business tools. You will work closely with end users, internal IT teams, and stakeholders to ensure system stability, timely issue resolution, and effective business application support. Key Responsibilities * Provide first- and second-level support for SAP-related incidents and user requests. * Troubleshoot ERP system issues and coordinate resolution with relevant technical or functional teams. * Support users with SAP transactions, system access, data-related issues, and general application queries. * Monitor and follow up on ERP support tickets to ensure timely resolution within agreed service levels. * Assist with user access, permissions, roles, and basic system administration activities. * Support integration between SAP and Microsoft applications where applicable. * Assist with Microsoft Power Platform tools, including Power Apps, Power BI, and related Microsoft 365 applications. * Support system testing, user acceptance testing, upgrades, enhancements, and change implementations. * Prepare and maintain technical documentation, user guides, issue logs, and knowledge-base materials. * Conduct basic user training and provide ongoing system support. * Liaise with ERP vendors, internal IT teams, and business users to resolve application issues. * Escalate complex incidents to the appropriate support teams while maintaining clear follow-up. * Support continuous improvement initiatives related to ERP processes, reporting, and user experience. * Ensure adherence to IT service management processes, policies, and security requirements. * ERP / SAP Support * Incident & Service Request Management * User Support & Troubleshooting * Microsoft Power Platform * System Documentation * Stakeholder Coordination * Problem Solving * Attention to Detail * Communication * Service Orientation Work Location: Doha, Qatar Availability: Full time

Qualifications & Experience Preferred Certifications Key Skills: SPP SD Salary: Not disclosed