EOS Service Execution Specialist

Job Title: EOS Service Execution Specialist Company: SAP Job Category: SAP BASIS Roles & Responsibilities: Enhanced Operations Service Specialist plays a pivotal role within the SAP PCO – Global Cloud Operation Delivery (GCO) - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. * Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s. * Own and execute customer service requests, system build, migration, and operational activities across Basis, DB, and Server domains — meeting SLA/KPI commitments with a customer-first mindset. * Involve in migration activities including system copies, OS/DB migrations, cutover planning, and go-live support. * Adhoc/Immediate execution of customer service request which are critical during special phases of the customer life cycle. * Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations. * Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner. * Drive feedback relevant to procedure and process with relevant teams and drive it to completion. * Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units. * Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery * Process improvement initiatives for daily operational activities * Streamline standard operating procedures by focussing on automation enhancements. * Experience with AI and AI tools would be an added advantage. * Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage. * Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE) * Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred. * Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred. * Experience in working with Linux pacemaker environment is added advantage. Where You Belong SAP Private Cloud Operation (PCO) is part of the Customer Services & Delivery board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery. The Enhanced Operation Service is part of SAP PCO GCO Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Work Location: Bengaluru, Karnataka, India Availability: Full time

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Please note that any violation of these guidelines may result in disqualification from the hiring process. Key Skills: SAP Basis, SAP HANA Salary: Not disclosed