Digital Success Consultant

Job Title: Digital Success Consultant Company: Oxford University Press Job Category: Salesforce Roles & Responsibilities: Learning changes lives – and we’re here to drive that change. We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities. Digital Success Consultant (Permanent Role) About the Role The Digital Success Consultant (DSC) supports Oxford University Press International Education division by ensuring our customers successfully onboard and engage with our digital platforms. The Digital Success Team is pivotal in providing support to post\-sale subscription customers. Their key focus areas are providing onboarding and retention support, monitoring platform usage, and supporting these customers throughout their subscription lifecycle. This role ensures that customers receive high\-quality digital onboarding, guidance, and ongoing engagement support, helping them unlock the full value of OUP’s digital ecosystem. The position is a hands\-on role and supports the Digital Success Manager in executing the wider digital success strategy. The Digital Success Consultant will report to the Digital Success Manager. This post is a hybrid role. In this role, you will: Customer onboarding, Implementation \& Support: * Deliver high\-quality onboarding for customers using OUP’s digital platforms, ensuring a smooth transition. * Facilitate virtual training sessions tailored to teachers, coordinators, school leaders, and multi\-school groups. * Guide users through setup, login, class creation, resource navigation, and key feature usage across platforms. * Provide proactive support to our digital customers as and when required * Maintain accurate customer records, and interactions in Salesforce and other systems. * Monitor customer usage and engagement metrics using internal dashboards and tools (e.g. Power BI). * Identify at\-risk or low\-engagement customers and deliver targeted intervention support to increase platform adoption. * Promote best practices for sustained usage of OUP’s digital platforms, including supporting the transition of existing customers onto the new Kerboodle\+ platform. * Contribute to monitoring digital support queues, activity volumes, and service levels to maintain high operational quality. * Support the Digital Success Manager by preparing engagement summaries, adoption updates, and school\-level performance insights. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. Job Category: Sales \& Business Development Work Location: Western Cape, WC, South Africa Availability: Full time

Location: Western Cape, WC, ZA, 7459 Salary: market related Division: Education Department: International Sales Education * Relevant bachelors degree * Experience in digital onboarding, Customer Success, EdTech implementation, or school\-facing digital training. * Strong communication and organisational skills to deliver high\-quality customer digital onboarding sessions via online platforms (e.g. Teams). * Confident using digital metrics and analytics dashboards. * Working knowledge on Salesforce or similar CRM systems * Ability to work cross\-culturally and across time zones with a proactive, collaborative approach. * Excellent organisation skills, able to coordinate multiple tasks and activities concurrently, with confidence to self\-prioritise tasks according to need. * Experience working directly with teachers, coordinators, or school leadership teams in an international education environment. Key Skills: Salesforce Salary: Not disclosed