Digital Account Manager

Job Title: Digital Account Manager Company: Insourcedev Pvt Ltd Job Category: Digital Marketing Roles & Responsibilities: This is a permanent, full\-time hybrid remote role based in Pretoria to start as soon as possible. A successful and well\-established SA\-based digital marketing agency is looking for a dynamic Digital Account Manager to join their team. The Digital Account Manager we are looking for is someone who understands SEO and paid media well enough to translate client goals into a plan the team can execute, and who takes ownership of the results, not just the relationship. You'll carry your accounts' performance targets \- leads and sales volumes, revenue, or ROAS/ROI \- as your own. ROLES \& RESPONSIBILITIES Account Leadership * Own the day\-to\-day relationship and administration for your accounts * Own your accounts' performance against agreed client KPIs \- leads/sales volume, revenue, or ROAS/ROI * Capture client requirements accurately and translate them into clear, actionable briefs * Work with the internal SEO and paid media team to scope solutions, then present recommendations back to the client \- you are a contributor to the solution, not just a messenger for it * Anticipate problems before they surface and flag them early * Build strong working relationships with clients and internal teams alike Sales and Lead Nurture Process * Qualify and nurture new leads through to sales proposal stage, using our CRM to track and progress each opportunity * Hand qualified opportunities to the Account Director once ready for proposal * Resume standard account management duties once a sale converts, carrying the account forward under agreed delivery and KPI terms * Prepare status reports, meeting agendas, and contact reports (sent within 24 hours of any client meeting) * Maintain a central, organised filing system for account documentation * Maintain accurate, up\-to\-date CRM records for all leads in your pipeline \- stage, next action, and owner * Quality\-check deliverables before they leave the agency * Submit weekly status reports (Monday or Friday, COB) * Provide accurate project specs to support Cost Estimate compilation * Ensure approved CEs are billed, briefed, and matched to a PO where required * Support finance in following up on outstanding invoices where necessary This role sits at the centre of client accounts; the person who understands both what the client needs and what the SEO and paid media team can deliver. Each account you manage will carry agreed client KPIs \- lead and sales volume, revenue, or ROAS/ROI \- and you'll be accountable for driving toward them, not just reporting on them. If you want to work somewhere where your account's performance is the measure of your success, not just how smooth the meetings go, please apply to this role. Work Location: Hybrid remote in Pretoria, Gauteng Work Location: Pretoria, GP, South Africa Availability: Full time

Market\-related salary, depending on experience. The agency has over two decades of experience and is built around getting their clients measurable, bottom\-line results through SEO and paid media. REQUIREMENTS Key Skills: Digital Marketing, SEO, Google Ads, Analytics Salary: ZAR 28000 - 40000 per monthly