Desktop Support Engineer L1

Job Title: Desktop Support Engineer L1 Company: Qualitykiosk Technologies SAP Module: SAP MM Roles & Responsibilities: We are seeking a skilled Desktop Engineer responsible for providing technical support, troubleshooting hardware and software issues, maintaining desktop and laptop infrastructure, and ensuring end-user productivity. The ideal candidate should have knowledge of operating systems, software installation, networking fundamentals, Linux basics, hardware troubleshooting, and desktop/laptop assembly. Key Responsibilities * Install, configure, and troubleshoot Windows 10/11 operating systems. * Perform OS upgrades, patch management, and system updates. * Troubleshoot boot issues, user profile problems, and performance-related concerns. * Manage system settings, drivers, and peripheral devices. * Basic administration and troubleshooting of Linux operating systems (Ubuntu, CentOS, Red Hat). 2. Software Installation & Support * Install, configure, and upgrade software applications. * Troubleshoot application-related issues and compatibility problems. * Support Microsoft Office, Microsoft 365, Adobe Acrobat, web browsers, VPN clients, and business applications. * Manage software licensing and version compliance. * Assist users with application setup and usage. 3. Network Support (Basic Knowledge) * Coordinate with network teams for complex network-related incidents. * Basic installation and configuration of Linux operating systems. * User and permission management. * File system navigation and administration. * Service and process monitoring. * Basic command-line troubleshooting. * Log analysis and system health checks. * Assemble and upgrade desktop systems. * Install and replace hardware components such as: RAM, HDD/SSD, Motherboard, CPU, Power Supply Unit (PSU), Network Cards * Diagnose and resolve hardware failures. * Troubleshoot laptops, desktops, printers, scanners, and peripherals. * Perform preventive maintenance and hardware health checks. * Coordinate warranty claims and hardware replacements. 6. Troubleshooting & Incident Management * Diagnose and resolve hardware, software, OS, and connectivity issues. * Provide remote and onsite support to end users. * Handle incidents and service requests within defined SLAs. * Perform root cause analysis for recurring issues. * Maintain troubleshooting documentation and knowledge base articles. 7. Asset & Inventory Management * Track IT assets including desktops, laptops, monitors, and accessories. * Maintain inventory records and asset lifecycle management. * Coordinate asset allocation, replacement, and disposal activities. Desktop Support * OS Installation & Configuration * Software Deployment * Patch Management * System Troubleshooting * Desktop Assembly * Laptop Troubleshooting * Hardware Upgrades * Peripheral Support * Strong analytical and troubleshooting skills * Excellent communication and user support abilities * Ability to prioritize multiple tasks effectively * Customer-focused approach * Documentation and reporting skills * Team player with problem-solving mindset Work Location: Thane, Mumbai (All Areas), India Availability: Full time

Required Technical Skills Desired Soft Skills Qualification * T.Y.B.COM, Diploma , IT, Electronics, or related field. * 6 months to 0-3 years of experience in Desktop Support * Relevant certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation will be an added advantage. Key Skills: Inventory Management, Configuration Salary: Not disclosed