Customer Support Supervisor

The Supervisor – Technical Support I will lead the WLF aftermarket team in handling customer inquiries through to equipment collection and invoicing. This role coordinates RFQs, quotations, purchase orders, parts procurement, and documentation with the technical team, ensuring accurate records and timely delivery for both service and rental equipment. Responsibilities. Communicate with customers on a daily basis, ensuring prompt and professional responses to all inquiries. Receive Requests for Quotation (RFQs), prepare rental and service quotations, and follow up with the workshop team on service progress. Receive Purchase Orders (POs), perform contract reviews, and issue Order Acknowledgements (OAs) for rental and service orders through the ERP system. Ensure all relevant documents are uploaded to the ERP system and filed in the shared drive. Maintain work-related documentation and update tracking sheets regularly. Create Work Orders (WOs) and communicate it to shop team . Ensure all costs are captured against the appropriate Work Order and linked to the corresponding Sales Order. Review costs, close completed Work Orders, and ensure they are dispatched in the system and ready for invoicing. Monitor the status of Sales Orders and Work Orders to ensure timely completion and customer satisfaction. Follow up with the Spare Parts, Logistics, and Warehouse teams regarding parts availability and delivery status. Participate in strategic planning meetings related to spare parts forecasting. Work closely with the technical team to ensure orders are completed on time and meet customer specifications. Attend regular production and customer meetings to provide updates and resolve any issues. Support the invoicing team in following up on outstanding customer payments to improve Accounts Receivable (AR) performance. Review with the invoicing team all dispatched Order Acknowledgements (OAs) that have not yet been invoiced and ensure timely billing. Conduct regular customer visi This is a great opportunity to build a career in the SAP SD domain. Interested candidates looking to grow in SAP SD are encouraged to apply. This role offers hands-on exposure to real-world SAP SD projects.

Experience required: 1-3 Years. Education: Not specified. Location: Not specified. Employment type: Not specified. Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.