Customer Success Manager

Job Title: Customer Success Manager Company: Qeexo, Co. Job Category: SAP PM Roles & Responsibilities: TDK SensEI is seeking a Customer Success Manager (CSM) to own the post\-deployment customer relationship across the Southeast Asia and EMEA account portfolio for the edgeRX and edgeRX VISION platforms. The CSM reports to the Sr. Director Sales Engineering and Customer Success and serves as the primary organizational mechanism for converting active platform trials to signed commercial contracts and sustaining net revenue retention across the deployed account base. Customer Success Manager Department * 6\-10 years in Customer Success, Technical Account Management, or post\-deployment technical support in a B2B SaaS, industrial IoT, or enterprise software environment. * Demonstrated management of 10–25 accounts with ownership of renewal rates and expansion revenue. Key Responsibilities Account Portfolio Management * Maintain active Customer Success Plans and execute quarterly business reviews (QBRs) across the Southeast Asia and EMEA deployed account base, spanning industrial manufacturing, commercial real estate, energy infrastructure, semiconductor fabrication, and related verticals. * Maintain a structured account health register segmented by deployment status, trial age, last executive contact, platform utilization rate, and estimated commercial value. * Monitor platform utilization indicators — dashboard login frequency, alert acknowledgment rate, and sensor connectivity uptime — as early indicators of engagement risk. Escalate declining accounts. * Identify and document expansion opportunities within each account: additional asset classes, facility locations, and edgeRX VISION upgrades. Produce expansion proposals. Voice of Customer and Practice Development * Compile Voice of Customer (VoC) reports for relay to the Chief Product Officer and Product Group, maintaining a documented feature request backlog aligned to the edgeRX roadmap. * Build the Customer Success function from inception: account segmentation framework, success plan templates, QBR format, health scoring methodology, CRM workflow configuration, and renewal playbook. Performance\-based variable tied to conversion rate, NRR, and expansion revenue KPIs Work Location: Singapore, Singapore Availability: Full time

Mid\-Level (1 year of experience) Required Qualifications Experience Preferred Qualifications Compensation and Benefits Base Salary Range Commensurate with experience Variable Compensation Benefits Comprehensive benefits package per TDK Corporation US employee benefit program Key Skills: SAP PM Salary: SGD 100000 - 100000 per yearly