Customer Service Specialist

Job Title: Customer Service Specialist Company: Arthrex Job Category: SAP SD Roles & Responsibilities: Reporting to the ANZ Customer Service Team Leader, your duties will include; processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns. About The Role In this role, you will support both Arthrex internal teams and external customers, including hospitals, by resolving billing enquiries, stock order issues, and other service\-related challenges. Success in this position requires strong coordination and problem\-solving skills, working closely with internal stakeholders across Sales, Warehouse, and Finance, while also liaising with hospital customers to ensure timely and effective resolution of issues. * Order Management including processing orders * Good level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDE * Experience within the healthcare, pharmaceutical or medical industries advantageous * Strong understanding of reverse logistics (preferred but not essential) * Excellent written and verbal communication skills * Exceptional customer service skills, with a customer centric mindset * Self\-motivated, accountable with a positive attitude * Intermediate/Advanced level user of MS Office, including Outlook * A keen eye for detail with great organisational and planning skills * Able to commit to a rotating shift roster \- ranging from 8am \- 6pm * You thrive in a fast\-changing environment, and you don't shy away from going the extra mile both for your team and customers About Arthrex Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact. Arthrex Australia \& New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Work Location: Sydney, New South Wales, Australia Availability: Full time

Benefits \& Highlights * Competitive base salary \+ Corporate Bonus * Health \& Wellness benefits provided \+ Onsite Parking * Flexible Work Options / Hybrid Work Format * Excellent leadership, mentoring support with ongoing training \& development * Work with purpose at a privately\-owned company innovating in specialised areas of healthcare and medical devices * Location: Sydney, French's Forest NSW Key Skills: Order Management, Billing Salary: Not disclosed