Customer Service Specialist

Job Title: Customer Service Specialist Company: Aptiv SAP Module: SAP MM Roles & Responsibilities: * Key Responsibilities ======================== + Serve as the primary point of contact for assigned key customer accounts + Process customer orders, provide order confirmation and ensure on-time delivery. + Manage customer inquiries through phone, email, and customer portals. + Coordinate with Sales, Material planning, Production, Purchasing, Engineering, Finance, and Quality teams to resolve customer issues. + Monitor order status and proactively communicate updates, risks, and delivery commitments to customers. + Perform demand analysis and maintain customer forecasts in alignment with customer requirements and business plans. + Review demand trends and collaborate with planning teams to support inventory and production planning activities. + Perform periodic order reconciliation with customers Work Location: KL, India Availability: Full time

+ Bachelor's degree in Business, Engineering, Supply Chain, or a related field. + 1 year of experience in Key Account Management, Customer Service, Sales Support, or Commercial Operations. + Strong verbal and written communication skills. + Customer-centric mindset with a passion for delivering exceptional service. + Excellent problem-solving and analytical capabilities. + Strong interpersonal skills with the ability to build relationships across functions and customer organizations. + Proficiency in SAP ERP and Microsoft Excel + Ability to manage multiple customer accounts and competing priorities in a fast-paced environment. + Effective time management and organizational skills. + High level of accountability and ownership. Key Skills: SAP MM Salary: Not disclosed