Customer Service Representative

Job Title: Customer Service Representative Company: Affinity International Job Category: Salesforce Roles & Responsibilities: We are recruiting on behalf of our client for a Customer Service Representative based in Johannesburg. This is an in\-person role supporting a South African client. The role involves serving as a first point of contact for customers across multiple channels, including phone, email, and live chat. The ideal candidate is someone who communicates clearly, handles pressure calmly, and takes ownership of customer issues from start to resolution. KEY RESPONSIBILITIES Escalate complex or unresolved issues to the appropriate team or department Maintain up\-to\-date knowledge of client products, policies, and procedures Work Location: Johannesburg, GP, South Africa Availability: Full time

REQUIREMENTS Matric (Grade 12\) as a minimum qualification Relevant tertiary qualification such as a National Diploma or NQF Level 5 certificate in Business Computer literacy, including experience with email platforms and CRM or ticketing systems PREFERRED EXPERIENCE Key Skills: Salesforce Salary: Not disclosed