Customer Service Admin

Job Title: Customer Service Admin Company: Agilent Technologies SAP Module: SAP SD Roles & Responsibilities: Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us. About the role: Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Candidate would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes. Resolves problems by applying established policies, procedures, and tactics, takes the lead and holds people accountable where required, and can drive discussion for building solutions. Time Management : * Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality * Ability to prioritize tasks and meet deadlines efficiently. Shift: Evening Work Location: Gurgaon, Haryana, India Availability: Full time

Technical Skills : Qualifications Qualifications:* * Graduate or Diploma in any discipline. * 1-3 years of experience in customer service. * 1-3 years of experience in order management/back-office operations. * Proficiency in MS Office; experience with SAP or CRM tools preferred. * Strong communication skills (verbal and written). Key Skills: Order Management, Billing Salary: Not disclosed