Customer Relation Management Executive - Marketing Department

Job Title: Customer Relation Management Executive - Marketing Department Company: PMG HEALTHCARE SDN. BHD. Job Category: Data Science Roles & Responsibilities: Job Responsibilities: * Data Extraction \& Preparation – Extract, consolidate, format and prepare member, transaction and outlet data from Xilnex and other approved sources. * Data Cleansing \& Validation – Check duplicates, missing fields, inconsistent values and campaign eligibility; document validation checks and escalate discrepancies. * Campaign Target Lists – Prepare campaign audiences based on approved criteria and deadlines; perform pre\-campaign eligibility and accuracy checks. * Campaign Reporting – Prepare validated member\-, transaction\- and outlet level datasets and compile standard campaign metrics along with other CRM reports for review by the management. * CRM Data \& Operational Support – Support member data cleansing, estamp/eligibility checks, redemption verification, trackers and other assigned data\-related operational tasks. * Process Improvement – Maintain reusable templates and recommend improvements to recurring data preparation and validation tasks. * Other responsibilities as assigned by Management from time to time. Work Location: In person Work Location: Kuala Lumpur, M14, Malaysia Availability: Full time

Job Requirement: * Diploma or Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Information Systems, Computer Science, Business Administration, or other relevant disciplines. * Fresh graduates are welcome to apply. Candidates with experience in data processing, reporting, or data analysis will have an added advantage. * Strong numerical, analytical, and logical thinking skills, with good attention to detail and accuracy. * Proficient in Microsoft Excel, including formulas, lookup functions, PivotTables, and data cleaning. * Knowledge of Power Query is an advantage. * Able to handle large datasets, validate data accuracy, follow business rules, and meet deadlines. * Good communication skills, with the ability to document findings and highlight data discrepancies. * Experience with CRM systems, POS systems, loyalty programmes, customer databases, or campaign reporting is an advantage. Basic knowledge of Power BI or SQL is desirable but not mandatory. Key Skills: SQL, Statistics, Power BI Salary: MYR 2500 - 3000 per monthly