Customer Care Cum Accounts

Job Title: Customer Care Cum Accounts Company: Shri Magna Sales Agencies Job Category: SAP SD Roles & Responsibilities: We are looking for an organized and detail\-oriented Customer Support \& Accounts Executive to handle day\-to\-day operations in our B2B distribution business. This hybrid role bridges post\-sale client management and routine accounting tasks. You will serve as the main point of contact for corporate client inquiries, order tracking, and issue resolution, while managing invoicing, payment follow\-ups, and ledger reconciliations. Key Responsibilities1\. B2B Customer Support \& Account Coordination * Serve as the primary point of contact for B2B client inquiries via phone, email, and portal messaging. * Receive, verify, and process purchase orders (POs) accurately in the ERP system. * Coordinate with the warehouse and logistics teams to track order dispatch, delivery timelines, and shipment issues. * Address client complaints regarding order discrepancies, damaged goods, returns, or warranty claims; issue Return Merchandise Authorizations (RMAs). * Maintain strong ongoing relationships with key corporate accounts to ensure timely repeat orders and client satisfaction. * Generate and dispatch sales invoices, debit/credit notes, and proforma invoices based on approved client payment terms. * Track daily accounts receivable (AR) aging reports and perform proactive payment follow\-ups with corporate clients. * Reconcile client payment receipts against bank statements and record payments into ERP software (e.g., Tally, Zoho Books, QuickBooks, or SAP). * Coordinate with clients to reconcile month\-end account ledgers and resolve outstanding balance discrepancies. * Process credit notes and refunds for accepted product returns or billing adjustments. 3\. Reporting \& Administrative Support * Maintain up\-to\-date client master data, credit limits, and contact records in CRM/ERP systems. * Prepare periodic reports on outstanding collections, daily order volumes, and client feedback for management review. * Assist in basic inventory alignment by cross\-checking billing items against physical stock availability. Key Performance Indicators (KPIs) * Invoice Accuracy Rate: 98%error\-free processing of purchase orders and invoices. * Payment Collection Target: Days Sales Outstanding (DSO) maintained within company limits. * Customer Resolution Time: Turnaround time for client tickets and order inquiries under 24 hours. * Account Reconciliation: 100% timely monthly ledger sign\-offs from assigned B2B clients. Work Location: In person Work Location: Waltair, India Availability: Full time

Qualifications \& Requirements Category RequirementsEducation: Bachelor’s degree in Commerce, Business Administration, Accounting, or a related field. Experience1-1-2 years of experience combining customer service and basic accounting within B2B distribution, wholesale, or logistics. Technical Skills: Proficiency in ERP/Accounting software (e.g., Tally, QuickBooks, Zoho, SAP) and MS Excel (VLOOKUP, Pivot Tables). Soft Skills: Strong verbal and written business communication, negotiation, and conflict resolution skills. Attributes: High numerical accuracy, multi\-tasking capability, and comfort dealing with client finance/procurement departments. Benefits: Key Skills: Billing Salary: INR 10000 - 15000 per monthly