CSA (Customer Service Associate) SCM Domain

Job Title: CSA (Customer Service Associate) SCM Domain Company: Wipro Job Category: SAP SD Roles & Responsibilities: Job Description CSA (Customer Service Associate) \+ SCM (Supply Chain Management) Executive Job Title: CSA \+ SCM Executive (Order Management \& Supply Chain Operations) Experience: 2\-4 Years Work Mode: 5 Days Work From Office (WFO) Shift: Early Morning Shift (3:30 AM Login) Employment Type: Permanent Notice Period: Immediate Joiners Required Key Responsibilities * Manage internal and external customer communications related to order status, delivery updates, POD management, reporting, and query resolution. * Act as the primary point of contact for customer order\-related inquiries. * Ensure timely resolution of customer concerns while maintaining high service levels. * Coordinate with cross\-functional teams to ensure seamless order fulfillment and customer satisfaction. Order Management Operations * Create and manage manual sales orders in SAP based on customer requirements. * Monitor customer\-placed orders through E\-Shop/E\-commerce platforms. * Update and release sales order blocks related to allocation, availability, and credit issues. * Modify loading dates, delivery dates, and order details as required. * Create manual invoices, debit notes, and credit notes in SAP. * Perform daily checks on pricing discrepancies and update provisional pricing as required. * Create and monitor customer complaints and claims within SAP. * Track customer orders and shipments to ensure on\-time delivery. * Coordinate with logistics, warehouse, and planning teams for smooth order execution. * Maintain customer master data in SAP MDG and support new customer creation. * Update and maintain customer sales forecasts in SAP APO. * Support reporting, analytics, and order tracking activities. * Monitor delivery performance and escalate supply chain exceptions proactively. * Assist in process improvement initiatives to enhance operational efficiency. * Hands\-on experience in SAP (Mandatory). * Experience in Customer Service, Order Management, Supply Chain, or Logistics Operations. * Strong stakeholder management and customer handling skills. * Ability to work across multiple systems and coordinate with diverse teams. * Good analytical and problem\-solving capabilities. * Strong attention to detail and accuracy. * Excellent verbal and written communication skills. * Ability to multitask and thrive in a fast\-paced environment. * SAP (Mandatory) * MS Excel (Basic to Intermediate) * MS Outlook and MS Office Applications * Reporting and Analytics * Order Tracking \& POD Management * Customer Master Data Management * Order\-to\-Cash (O2C) Operations * Customer Service \& BPO Operations * Supply Chain / Logistics Coordination * Sales Order Processing * SAP SD, APO, and MDG Modules * Complaint and Claims Management Work Location: Kolkata, India Availability: Full time

Perks \& Benefits Mandatory Requirements Technical Skills Preferred Experience Key Skills: SAP SD, Order Management, Pricing, Sales Orders Salary: Not disclosed