Contracts Administrator

Job Title: Contracts Administrator Company: LDK Healthcare Job Category: Salesforce Roles & Responsibilities: About the role The Contracts Administrator plays a key role in preparing, reviewing and administering resident contracts and supporting the settlement process from deposit through to completion. Acting as a central point of communication between residents, families, legal partners and internal teams, this role ensures contracts are accurate, records remain current and settlements progress smoothly and on time. The successful candidate will take ownership of routine contract administration and settlement matters, working independently within established procedures and delegated authority. They will proactively identify potential issues, manage competing deadlines and escalate complex, non\-standard or higher\-risk matters to the Contracts Manager. Role responsibilities * Review applications, disclosure statements and contract documentation to ensure information is complete, accurate and consistent with approved requirements. * Manage and track sales and settlement progress from deposit through to completion, monitoring key milestones and following up on missing information, outstanding approvals and settlement extensions. * Maintain accurate contract, settlement and resident information across Salesforce, the LDK CRM and SharePoint, ensuring records and supporting documentation remain current and complete. * Liaise with residents, families, legal partners and internal teams regarding contracts, property sales, settlements and related documentation, providing timely and professional communication. * Coordinate resident exits, transfers, exit statements and refunds, including calculating exit entitlements, monitoring unit buyback obligations and coordinating required approvals with Finance. * Prepare reports, condition reports, tenancy agreements and other contract or settlement documentation as required. * Identify contractual discrepancies, settlement risks and matters requiring approval, escalating exceptions and non\-standard issues in accordance with LDK’s procedures and Delegation of Authority. * Maintain clear records of decisions, approvals, outstanding actions and follow\-ups, supporting accurate reporting and effective settlement forecasting. * Proactively manage allocated workloads, prioritise competing deadlines and follow matters through to completion, identifying potential delays or issues before they affect settlement timeframes * More than two years’ experience in contracts administration, conveyancing, real estate, legal administration or a similar role. * Experience within residential retirement property, real estate or a conveyancing environment will be highly regarded. Candidates with transferable experience in property transactions, legal documentation or contract administration are encouraged to apply. * Ability to review contracts and documentation with a high level of accuracy, attention to detail and a strong understanding of document control. * Strong organisational and time\-management skills, with the ability to independently manage a high\-volume workload, prioritise competing demands and meet critical deadlines. * Confident communication and relationship\-building skills, with the ability to work effectively and professionally with residents, families, solicitors and internal stakeholders. * Experience maintaining accurate information within CRM systems, databases and SharePoint, with a commitment to reliable record\-keeping and audit trails. * Ability to identify discrepancies, recognise risks, follow established procedures and escalate matters appropriately within delegated authority. * Ability to interpret contractual requirements, legislation and established processes will be advantageous. * A proactive, resilient and solutions\-focused approach, with strong self\-management, adaptability, accountability and commitment to service. * Alignment with LDK’s values of Love, Decency and Kindness, with a strong commitment to resident wellbeing, safety and quality service LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for\-purpose, values\-led, people\-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment. Work Location: Brisbane, Australia Availability: Full time

Qualifications, Experience and Skills Benefits Key Skills: Salesforce Salary: Not disclosed