Communications Support Officer

Job Title: Communications Support Officer Company: Islamic Relief South Africa Job Category: Salesforce Roles & Responsibilities: Position Title: Communications Department Support Officer Reports to: Head of Department \- Communications · Daily management of communications projects, campaigns, and new requests. · Providing timely communication between relevant departments including digital, accounts, and creative teams. · Managing daily schedules and departmental workflows. · Providing operational ASANA support throughout the organization · Supporting design, content, and digital functions to strengthen the Communications Department. · Daily management of projects and new requests. Key Responsibilities ● Prepare, process, and track all procurement paperwork (purchase requisitions, quotations, purchase orders) for the Communications Department. ● Maintain accurate budget trackers for campaigns, projects, and departmental spend, flagging variances to the HOD. ● Ensure compliance with IRSA procurement and finance policies at all times, keeping a clear and accessible record of all supporting documentation. ● Support the HOD in preparing budget submissions, forecasts, and expenditure reports for monthly and annual reviews. ● Lead and coordinate admin for campaigns from initial stages through to delivery. ● Manage multiple projects simultaneously, keeping all parties informed of progress, issues, and updates. ● Develop work schedules for the Communications Department to ensure timely delivery. ● Support the annual planning process and departmental strategy development. ● Support HOD, Content Creation Coordinator, and Marketing Coordinator with admin support for campaign execution. 3\. Team \& Workflow Support ● Manage departmental calendars, arrange meetings, and prepare minutes with action items. ● Support cross\-department collaboration and communication, ensuring stakeholders are aligned. ● Support internal communications, keeping staff informed of departmental campaigns and initiatives. ● Provide ad hoc administrative support to the HOD, Content Creation Coordinator, and Marketing Coordinator. 4\. Content \& Creative Support ● Maintain digital asset libraries (photos, videos, graphics) for accessibility. 5\. Relationship \& Stakeholder Management ● Build strong, effective relationships with internal departments, service providers, and external suppliers (printers, media houses, agencies). ● Arrange and coordinate internal and external meetings, taking minutes and recording action items. 6\. Operations \& Training (ASANA \& Workflow Management) ● Act as the departmental ASANA Super\-User, ensuring consistent use across the Communications team. ● Monitor task progress and usage compliance on ASANA, providing reminders, support, and feedback. ● Develop and update team workflows and templates to improve project management efficiency. ● Support the Head of Department in using ASANA for reporting, timelines, and accountability tracking. GENERAL DUTIES ● Undertake any other duties commensurate with this post as reasonably requested by the Head of Department. · Strong data entry, record\-keeping, and document management skills (digital and physical filing systems) · Knowledge of scheduling and calendar management tools (Calendly, Doodle, Google/Outlook Calendar) · Basic finance and procurement support skills, including expense tracking, budgeting, and invoice processing · Excellent communication skills, both verbal and written, to interact effectively with colleagues, management, and external stakeholders · Time management, multitasking, and organizational skills to prioritize tasks efficiently * Able to work in a fast\-paced environment and manage multiple project deliverables. ¨ Social Justice (Adl):Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God\-given human potential and developing their capabilities and resources. ¨ Custodianship (Amana): We uphold our duty of custodianship over the earth, its resources and the trust people place in us as humanitarian and development practitioners to be transparent and accountable. Work Location: In person Work Location: Cape Town, WC, South Africa Availability: Full time

Educational Qualification: · Diploma in administration/related qualification OR equivalent experience · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) · Experience with cloud storage platforms and file\-sharing tools (Google Drive, OneDrive, Dropbox) Over and above operational requirements Islamic Relief South Africa will take into account the country’s and organizational employment equity imperatives. * What is your salary expectation? Key Skills: Salesforce Salary: ZAR 15000+ per monthly