Collections Associate Analyst

Job Title: Collections Associate Analyst Company: BASF Job Category: SAP FICO Roles & Responsibilities: About the Role The Collections Analyst executes collection activities and reconciles accounts for low\-complexity third\-party customers and/or regions in a timely manner. The role manages customer communications, supports payment application and billing\-discrepancy follow\-up, monitors portfolio KPIs, assists with audit preparation, participates in small projects, and identifies improvements to collection processes. * Access to BASF's world\-class learning \& development programs Key Responsibilities * Contact low\-complexity customers through different communication channels, including email, telephone, and approved messaging channels, and send updated account statements to customers and responsible sales teams. * Provide the Accounts Receivable team with the information required to apply received payments and keep customer information updated in the GetPaid collections tool. * Communicate billing discrepancies reported by customers to the appropriate team for resolution. * Participate in ad hoc meetings with customers and business teams. * Comply with the processes and requirements established in the applicable guidelines. * Assist with the preparation of internal and external audits. * Participate in small projects with support from the designated focal point. * Monitor portfolio KPIs, including overdue balances and DSO, for assigned low\-complexity businesses and provide explanations when requested. Work Location: TS, India Availability: Full time

* Competitive compensation, benefits, and structured career pathways Minimum Qualifications * Education: : Professional qualification in Finance (e.g. B com, CA, CPA, etc.) or MBA or master’s degree in finance / accounting or related disciplines * Work Experience: 1\-0-1 years of experience in customer service, collections, finance operations, or a related field. * Process Knowledge: Basic understanding of collections, customer\-account reconciliation, payment application support, billing\-discrepancy follow\-up, audit preparation, and portfolio KPI monitoring. * Decision\-Making: Processes and actions are predefined in accordance with applicable guidelines. * Leadership: No formal leadership experience is required. * Project Experience: Experience participating in small projects is preferred. * Core Skills: Advanced communication, attention to detail, basic problem\-solving, customer focus, organization, and teamwork. * Language skills indicate language and require level: C1 proficiency in Spanish and C2 proficiency in English. Technical Skills Key Skills: Accounts Receivable Salary: Not disclosed