Clerk Support Supervisor

Job Title: Clerk Support Supervisor Company: PayJoy Job Category: Machine Learning Roles & Responsibilities: This role Overview Key responsibilities * Strategizing and monitoring daily activities of support operations, assisting where required. * Overseeing and assessing support staff activities, and providing them with regular performance\-related feedback. * Train staff in support areas and company policies. * Investigating and resolving support complaints. * Assisting with the development and implementation of support policies, maintaining documentation pertaining to support department activities. * Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement. * Constantly coordinate with Legal \& Compliance for the correct execution of claims, writings or complaints from end customers. Finance for the next billion \* Ownership \* Break Through Walls \* Live Communication \* Transparency \& Directness \* Focus on Scale \* Work\-Life Balance \* Embrace Diversity \* Speed \* Active Listening We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Work Location: Karnataka, India Availability: Full time

Qualifications* College in related areas such as Business Administration, Communications or similar. * 4 years' experience managing customer service or support teams, preferably in the sales or financial sector. * Solid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code. * Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable) * Ability to effectively lead and motivate a team. * Problem\-solving skills to maintain high levels of customer satisfaction. * Ability to focus on the customer, sense of urgency and handling difficult situations under pressure. PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Key Skills: Machine Learning Salary: Not disclosed