Business Systems Analyst – Parts & Aftersales

Job Title: Business Systems Analyst – Parts & Aftersales Company: Daimler Truck Southern Africa Ltd Job Category: SAP SD Roles & Responsibilities: To support and enhance Parts Logistics, Aftersales and Dealer Management systems across Daimler Truck Southern Africa. The role is responsible for business and systems support, identifying and implementing digital solutions, participating in system enhancement projects, and ensuring the effective operation of our internal SAP systems: SAP DNI \& SAP Paragon and related interfaces while working closely with business users, dealers, suppliers and global IT teams. Key Duties and Responsibilities: System \& Application Support: Ensure the stable and efficient operation of Parts Logistics and Aftersales systems. Provide first\-line support for SAP DNI, Paragon, E\-Commerce platforms and related interfaces. Investigate incidents, coordinate with second\-level support teams, monitor system performance and identify opportunities for process improvement and automation. Management of suppliers’ service delivery according to SLA/contract agreements. Sourcing suitable suppliers for system support and developments according to business needs . Self\-development: To attend relevant training to be upskilled in the areas of digital innovation, business intelligence, and other IT related topics. Including job training and developing networks within the Daimler IT organization. Be part of an organisation that is committed to environmental responsibility and sustainable business practices, making a positive impact on our people, communities, and the environment. Work Location: Centurion, Gauteng, South Africa Availability: Full time

Qualifications: * Matric plus 3\-year diploma/degree IT qualification. * ITIL V3 (or higher) Foundation Certificate (advantageous). * Computer literacy. * Supply Chain Management (advantageous) Experience: Key Skills: SAP SD, UAT Salary: Not disclosed