Business Process Analyst

Job Title: Business Process Analyst Company: Caterpillar Inc. Job Category: Salesforce Roles & Responsibilities: Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off\-highway diesel and natural gas engines, industrial gas turbines and diesel\-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced\-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Job Summary We are seeking a skilled Business Process Analyst to join India CoE\-Integration \& Engg \-CAT IT Division The preference for this role is to be based out of Bangalore – Caterpillar PSN What You Will Do Business Analyst – Core Skills Salesforce Platform Knowledge * Sales Cloud and Service Cloud functionality * Salesforce data model fundamentals * Reports and dashboards * Security and sharing concepts * Flow and declarative automation capabilities * Case management and customer service processes * Lead, opportunity, and account management processes * Salesforce release management lifecycle * Basic understanding of integrations and APIs Level Working Knowledge: * Helps create contingency plans to mitigate impact of disruption on core applications. * Identifies key players, criticalities, roles, and responsibilities. * Investigates application\-related issues with both business and IT professionals. * Recommends enhancements for a major application system or related subsystems. * Works with core application systems for a major business unit or function. Level Extensive Experience: * Enhances the processes and procedures used in the organization's records retention program. * Uses detailed knowledge of records retention program to conduct training and/or meetings. * Ensures that all exceptions and unusual circumstances are properly captured and reviewed. * Coordinates and monitors the various steps involved in a records retention program. * Helps others understand how the recording of information impacts other business units. * Provides guidance in documenting pertinent information. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Extensive Experience: * Communicates to clients regarding expectations of all parties. * Participates in negotiating the terms of the business relationship. * Conducts periodic reviews of work effort, progress, issues, and successes. * Maintains productive, long\-term relationships with clients or vendors. * Creates opportunities to educate support teams on client priorities. * Empowers others to establish collaborative, healthy relationships. Level Working Knowledge: * Recognizes basic IT needs from the business users perspective. * Researches planned platforms, strategies, initiatives, and key issues related to the IT environment. * Implements existing technology infrastructure and systems management practices of one's own IT unit. * Analyzes the purposes and responsibilities of one's own IT department. * Follows an organization's information management policies. IT Standards, Procedures \& Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. Level Working Knowledge: * Participates in the design of organizational IT infrastructure and policies based on a business analysis. * Assists senior colleagues in identifying critical issues in IT design processes and policies. * Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures. * Executes IT projects or services based on predetermined IT procedures. * Conducts performance reviews on specific technical applications or IT projects. Level Working Knowledge: * Assists with current and planned integration initiatives. * Explores major issues and considerations for successful system integration. * Works with applications, data, technology bridges and a variety of platforms. * Works with existing interfaces as well as integration and migration plans within own area. * Plays an active role in local integration efforts. Holistic Development * Personal and professional development through Caterpillar ‘s employee resource groups across the globe * Career developments opportunities with global prospects Work Location: Bengaluru East, Karnataka, India Availability: Full time

Core Competencies * Business Requirements Gathering * Business Process Analysis \& Optimization * User Story Development * Data Analysis \& Reporting * Risk \& Impact Assessment * Testing \& Quality Assurance * Communication \& Presentation Skills * Problem Solving \& Critical Thinking Preferred Certifications What you will have Equivalent combination of education and relevant work experience will be considered. Key Skills: Salesforce Salary: Not disclosed