Actively Hiring
S&
Business Analyst I - Salesforce
S&P Global Market Intelligence
Ahmedabad
Skills:
Salesforce
Order-to-Cash
CPQ
SFDC Admin
Agile
Technical Support
Incident Management
Root Cause Analysis
Automation
AI
Knowledge Management
Visualforce
Apex
Service Cloud
Data Loader
Integration
Workflow
Architecture
CRM
Job Description
This Business Analyst I - Salesforce role at S&P Global Market Intelligence involves supporting the company's Salesforce CRM system and Order-to-Cash (OTC) technical solutions. You will collaborate with end users, product owners, and development teams to analyze technical solutions, root causes, and overall impact to identify areas for operational improvement. Daily responsibilities include managing and resolving critical incidents as a member of the technical support team, handling escalations on P1 issues, creating comprehensive technical documentation and Knowledge Base articles, and ensuring effective execution of the month-end close process. You will monitor user feedback and provide suggestions to Scrum teams and Product Owners, understand end-to-end solutions and integrations, and drive AI and automation initiatives.
Requirements
The ideal candidate must have 2+ years of total experience with at least 1 year working with Salesforce and/or on a technical support team in OTC/CPQ. Basic understanding of Agile best practices and development/testing processes is required. SFDC Admin certification is preferred. Strong analytical, communication, and collaboration skills are essential. Any graduate or postgraduate degree is acceptable.
