Business Analyst

Job Title: Business Analyst Company: Seymour Whyte Job Category: SAP SD Roles & Responsibilities: This role focuses on managing the RUN phase, driving process improvements, resolving business issues, coordinating support activities, and maximizing the value delivered by SAP solutions. Key Responsibilities Application Support \& Incident Management * Act as the primary point of contact for business users regarding SAP\-related issues and requests. * Analyse, prioritize, and coordinate the resolution of incidents, service requests, and process disruptions. * Work closely with support teams, SAP experts, and technical teams to ensure timely issue resolution. * Monitor recurring issues and identify root causes to prevent future occurrences. * Support External growth on dedicated perimeters (NZ and AU) * Maintain a deep understanding of business processes and SAP functionalities within assigned domains. * Support business users in day\-to\-day operations and provide functional expertise. * Assess change requests and evaluate their impact on existing processes and systems. * Translate business requirements into functional specifications for implementation teams. * Identify opportunities for process optimization and system enhancements. * Drive continuous improvement initiatives to increase efficiency and user satisfaction. * Participate in SAP release management and coordinate functional testing activities. * Support the deployment of enhancements, corrections, and new functionalities. * Provide guidance and functional support to end\-users. * Develop and maintain training materials, process documentation, and knowledge articles. * Organize user workshops and refresher training sessions when required. * Promote SAP best practices and standardized business processes. Governance \& Stakeholder Management * Build strong relationships with business stakeholders across multiple countries and business units. * Facilitate workshops to collect feedback and prioritize improvement initiatives. * Participate in governance meetings and contribute to operational reviews. * Provide reporting and status updates on support activities, system performance, and improvement initiatives. As a progressive, leading civil engineering firm built on the strong foundations of our unique history, we engage, enable and empower our people to be better. With you, we are altogether stronger, in building the future we want. * Submit your CV online to apply for this role * Please include a personally written cover letter with your application without the use of AI * All successful applicants will be required to undergo a pre\-employment medical and criminal history check. * Applications will only be accepted from candidates who have the right to work in Australia Our internal Talent Acquisition team is managing this role; applications will not be accepted from recruitment agencies. Work Location: QLD, Australia Availability: Full time

* 495008 * QLD, Australia * Full Time Permanent * Part Time Fixed Term * Global mobility opportunities through being part of VINCI. * Salary packaging options (salary sacrifice \+ novated leasing). * Eight Mile Plains, South Brisbane with onsite staff parking provided Required Qualifications Education * Bachelor's or Master's degree in Information Systems, Business Administration, Engineering, or a related field. Experience Experience in one or more SAP modules such as: Key Skills: SAP SD, UAT Salary: Not disclosed