Business Analyst

Job Title: Business Analyst Company: MAZIV Job Category: SAP SD Roles & Responsibilities: The MAZIV Group is a leading force in South Africa’s digital infrastructure evolution, established through the strategic consolidation of multiple high\-impact broadband entities—including Dark Fibre Africa (DFA), Vumatel, Herotel, Rise Telecoms, SADV, VumaCam, and BritelinkMCT. Together, these businesses operate under a unified, wholesale open\-access platform that is transforming the accessibility, affordability, and scalability of broadband across urban, township, and rural South Africa. The role is responsible for understanding end\-to\-end business processes across Fibre Network Operations, Service Delivery, Customer Experience, Sales, Billing, Provisioning, and Support functions, ensuring that technology solutions align with strategic business objectives and deliver measurable value. 2\. User Story Development * Create detailed and structured user stories. * Define acceptance criteria for each user story. * Support Agile and Scrum delivery methodologies. * Ensure stories are testable, measurable, and traceable. * Work closely with Product Owners and Development Teams. 4\. Documentation Management 1. SQL, data modelling, integrations (APIs), troubleshooting, and reporting tools like Power BI. Work Location: Bryanston, Gauteng, South Africa Availability: Full time

The Business Analyst serves as the critical link between business stakeholders and technology teams, ensuring that business requirements are accurately captured, analyzed, documented, and translated into effective technology solutions. Within the Fibre Telecommunications industry, the Business Analyst drives process optimization, operational efficiency, digital transformation, and project success by leveraging data\-driven insights and business process improvements. 1\. Business Requirements Elicitation * Facilitate workshops, interviews, surveys, focus groups, and observation sessions. * Engage stakeholders to gather, analyze, and validate business requirements. * Identify business pain points, inefficiencies, and opportunities. * Define functional and non\-functional requirements. * Prioritize requirements based on business value and strategic objectives. * Ensure alignment between business needs and technology capabilities. * Bachelor’s degree in Information Systems / Computer Science or equivalent; a relevant IT Diploma or higher will be considered * Salesforce certification advantageous * Has experience in at least 1 large and multiple medium projects with full implementation cycle. * Able to work on multiple projects at the same time, with all different teams * Exposure to SAFe / scaled Agile delivery advantageous * 5–8 years Business Analysis experience (within ICT, Telecommunications, or Fibre environments an advantage) * Experience in Agile and Waterfall project delivery methodologies. * Experience working with cross\-functional technical and business teams. * Proven experience in process mapping and process optimization. * Strong systems and data analysis experience. 1. Experience with CRM, ERP, billing, workflow tools and platforms like Salesforce, SAP, Jira, etc. Data \& Technical Skills Key Skills: Billing Salary: Not disclosed