Bilingual Spanish process specialist

SR universe tech 

Process and responsibilities:

serve as the primary point of contact for Spanish-speaking clients. Translate and interpret documents, communications, and meetings as needed. Provide clear and effective communication in both Spanish and English. Address and resolve client inquiries and issues in a timely manner. Assist in developing and maintaining customer support materials in Spanish. Ensure high levels of client satisfaction and engagement. Prepare and present reports on process performance and improvements. Maintain accurate and up-to-date process documentation in both languages. Ensure compliance with relevant regulations and standards.

Qualifications: Fluency in Spanish (Minimum B2 Level) and English is required. Minimum 06 months BPO Experience is required. Proven experience in process management, project management. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹70,000.00 per month

Schedule:
• Night shift
• Rotational shift

Experience:
• total work: 1 year (Preferred)