Belmond Service Excellence Advisor

Job Title: Belmond Service Excellence Advisor Company: Belmond Job Category: Salesforce Roles & Responsibilities: The Service Excellence Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the post reservation process, from follow\-up tasks, customer queries through to ensuring all the details are correct and ready for the customer. They will work closely with all relevant departments to ensure that all actions that are required are fulfilled in a timely and accurate manner. Primary Responsibilities Include We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. Work Location: Cape Town, WC, South Africa Availability: Full time

Requirements * 2 years’ experience in Front Office or Reservations or customer service role. * Excellent telephone etiquette and verbal communication skills. * Strong organisational skills and a high level of attention to detail. * Strong computer proficiency and email communication skills. * Ability to work without supervision. * Customer service skills. Benefits At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: * Competitive basic salary * Loyalty and recognition rewards programs * Employee Assistance \& Wellness programs Key Skills: Salesforce Salary: Not disclosed