Associate III - Product Implementation

Job Title: Associate III - Product Implementation Company: UST Job Category: SAP Ariba Roles & Responsibilities: Role Description Who We Are At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co\-create lasting change. Together, with over 30,000 employees in 30\+ countries, we build for boundless impact, touching billions of lives in the process. Visit us at www.ust.com . Summary UST is seeking an experienced Icertis CLM Administrator / Lead with expertise in Contract Lifecycle Management (CLM), Icertis Contract Intelligence (ICI), SAP Ariba, and ServiceNow . The ideal candidate will be responsible for administering and optimizing the Icertis platform, managing enterprise integrations, driving contract process automation, and collaborating with Legal, Procurement, and IT teams to enhance contract management capabilities across the organization. The Opportunity As an Icertis CLM Administrator, you will serve as the technical owner of the Icertis Contract Intelligence (ICI) platform, ensuring seamless operation, governance, integration, and continuous improvement of contract lifecycle processes. You will play a key role in enabling digital transformation initiatives through automation, AI\-driven contract management, and enterprise\-wide process optimization. Key Roles \& Responsibilities Platform Administration \& Configuration * Serve as the primary administrator and platform owner for Icertis Contract Intelligence (ICI). * Configure and maintain contract types, templates, clause libraries, workflows, metadata, and security models. * Design and implement automated approval workflows and contract lifecycle processes. * Configure business rules, obligation management, notifications, and governance controls. * Manage user roles, permissions, security groups, and access management. * Support platform upgrades, testing, release management, and deployment activities. * Perform environment migrations and promotions from Development/UAT to Production environments while ensuring minimal business disruption. Integration Management SAP Ariba Integration * Manage and enhance integrations between Icertis and SAP Ariba applications. * Support automated contract creation, sourcing workflows, pricing synchronization, and obligation tracking. * Ensure reliable data exchange between procurement and contract management systems. ServiceNow Integration * Manage Service Intake Request workflows between ServiceNow and Icertis. * Enable seamless intake, routing, and processing of legal and contractual requests. * Support process automation and workflow orchestration across enterprise teams. API \& Integration Support * Troubleshoot complex integration issues involving Icertis, SAP Ariba, and ServiceNow. * Conduct root cause analysis and coordinate resolution across multiple systems and stakeholders. * Monitor integration performance and implement enhancements to improve reliability and efficiency. Strategic Support \& Governance * Oversee contract data quality, metadata governance, and information integrity. * Support data migration, transformation, and validation activities. * Establish governance practices to ensure compliance with organizational and regulatory requirements. * Collaborate with Legal, Procurement, Compliance, and IT stakeholders to gather requirements and implement solutions. * Translate business requirements into scalable Icertis platform capabilities. * Create and maintain platform documentation, configuration documents, and support procedures. AI \& Innovation * Support and leverage Icertis AI capabilities, including Vera Copilot and AI\-enabled contract intelligence features. * Enable AI\-driven contract authoring, clause recommendations, obligation tracking, and risk analysis. * Contribute to continuous improvement initiatives through automation and intelligent contract management capabilities. Required Skills * Contract Lifecycle Management (CLM) * Icertis Contract Intelligence (ICI) * Icertis Administration * Contract Configuration * Contract Templates * Clause Libraries * Workflow Automation * Metadata Management * Release Management * SAP Ariba * ServiceNow * API Integration * Enterprise Integration * Data Migration * Data Governance * Security Administration * Access Management * Contract Compliance * Process Automation * Business Process Analysis * Root Cause Analysis * Stakeholder Management Desired Skills * Icertis AI (Vera Copilot) * AI\-Powered Contract Management * Contract Risk Analysis * Procurement Systems * Source\-to\-Contract Processes * Agile Methodologies * ITIL Framework * Change Management * Cloud Platform Knowledge * Enterprise Architecture * Legal Operations Technology * Digital Transformation Programs Integrity We honor our commitments and act with responsibility in all our relationships. UST reserves the right to periodically redefine roles and responsibilities based on organizational requirements and/or employee performance. * Support and promote the values of UST. * Comply with all Company policies and procedures. Skills Contract Lifecycle Management, Icertis, ServiceNow, SAP Ariba Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualification * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. * Icertis Certifications preferred. * SAP Ariba or ServiceNow certifications will be an added advantage. Key Skills: SAP Ariba, Procurement, Sourcing Salary: Not disclosed