Assistant Manager - Warehouse Operations

Job Title: Assistant Manager - Warehouse Operations Company: Campus Activewear SAP Module: SAP EWM Roles & Responsibilities: ROLE OVERVIEW The E-commerce Operations Assistant Manager will oversee end-to-end e-commerce fulfilment, inventory and warehouse coordination, logistics performance, and returns/RTO management across the brands online channels. The role will focus on reliable dispatches, inventory accuracy, process improvement, cost efficiency, and strong cross-functional execution. KEY RESPONSIBILITIES * Manage end-to-end e-commerce operations, from order placement through processing, packing, and final dispatch. * Plan and execute fulfilment across multiple sales channels, ensuring dispatches meet defined service levels and avoiding shipment misses. * Monitor daily dispatches, shipment delays, delivery exceptions, and returns; coordinate timely resolution with logistics partners. * Maintain accurate, real-time inventory across the brand website and marketplaces, reconciling system stock with physical inventory to prevent stockouts and overselling. * Coordinate with warehouse teams on inward and outward movements, stock counts, cycle counts, and inventory reconciliation. Returns & RTO Management * Develop and implement initiatives to reduce Return to Origin (RTO) and product returns. * Analyse return and RTO trends, identify root causes, and coordinate corrective actions with relevant teams and logistics partners. * Identify and implement process improvements and automation opportunities to improve operational efficiency and control costs. * Partner with technology and product teams to develop operational tools, system integrations, and dashboards. Team & Stakeholder Management * Lead, coach, and support supervisors and frontline/warehouse staff to maintain consistent productivity and operational standards. * Work closely with customer support, finance, warehouse, technology, and external logistics partners to resolve operational and reconciliation bottlenecks. Reporting & Performance Management * Prepare and share daily, weekly, and monthly reports covering order volumes, fulfilment rates, dispatch performance, returns/RTO, service-level agreements (SLAs), and other operational metrics. * Track key performance indicators (KPIs), identify deviations, and drive timely corrective actions. Work Location: Baddi, India Availability: Full time

KEY REQUIREMENTS * 0 years of experience in e-commerce operations, preferably with a Direct-to-Consumer (D2C) or Business-to-Consumer (B2C) brand. * Strong understanding of last-mile logistics, warehousing, inventory control, order fulfilment, and e-commerce marketplaces. TECHNICAL SKILLS Key Skills: Warehouse Management Salary: Not disclosed