Application Support Lead ; Production support lead

Job Title: Application Support Lead ; Production support lead Company: DMart SAP Module: SAP EWM Roles & Responsibilities: Key Responsibilities * Lead and mentor the L3 Support team while managing day-to-day production support operations. * Ensure timely resolution of production incidents and adherence to defined SLAs and KPIs. * Drive Major Incident Management and coordinate cross-functional teams during critical production issues. * Conduct Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents. * Monitor application health, system performance, and operational dashboards. Analyze incident trends and drive continuous service improvement initiatives. Coordinate production deployments, release support, and change management activities. * Manage support schedules, on-call rotations, and resource planning. Collaborate with Development, QA, DevOps, Infrastructure, Database, and Business teams. * Publish operational dashboards, MIS reports, and service metrics for leadership. Identify automation opportunities to improve support efficiency and reduce manual effort. Ensure adherence to Incident, Problem, Change, and Release Management processes. * 2 years of experience in Application/Production Support with 2 years of experience leading production support teams. * Strong understanding of Java or Golang applications for production troubleshooting and issue analysis. * Strong expertise in SQ/No-SQL database troubleshooting. * Good knowledge of Linux/Unix environments. * Experience with REST APIs, Microservices, and distributed systems. * Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.). * Experience with Jira, ServiceNow, or similar ticketing platforms. * Strong understanding of Incident, Problem, Change, Release, and Major Incident Management. Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills. Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents. * Excellent stakeholder management, communication, and leadership skills. Strong analytical and decision-making capabilities. Work Location: Chennai, Coimbatore, Bengaluru, India Availability: Full time

Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives. Key Skills: Warehouse Management Salary: INR 1.8e+06 - 3e+06 per yearly