Application Support Engineer

Job Title: Application Support Engineer Company: LSEG Job Category: Salesforce Roles & Responsibilities: As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with significant careers. Role Summary: In this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Engineer * 1 year of experience providing support and maintenance for Salesforce environments. * Experience with Salesforce CPQ and Sales Cloud is preferred. * Salesforce CPQ support is a core responsibility of this position. Candidates must be willing to undergo training and invest time in learning CPQ processes and functionality. The successful candidate will be expected to develop sufficient expertise to independently handle CPQ-related tickets, user requests, and support activities. * One or more Salesforce.com certifications (e.g., CPQ, Administrator, Advanced Administrator, Community). * Knowledge and experience with both Salesforce Classic and Lightning UI's. * Experience integrating and maintaining salesforce with third-party systems. * Knowledge of Salesforce platform standard and custom capabilities (e.g., standard, and custom fields, validation rules, formulas, page layouts and record pages, custom object and relationships, approvals, and security). * Knowledge of Salesforce platform automation abilities and practical application of Process Builders, Flows, Visualforce, APEX programming, Force.com APIs, REST API's and Web Services. * Experience conducting QA Tests on changes to Salesforce.com deployment including handling multiple sandbox instances. * Understanding of the SDLC and agile delivery methodology. * Experience working with databases and data, performing data cleanup, and/or data manipulation and migration to and from Salesforce.com. * Have stayed ahead of new SFDC features and functionality and have provided. recommendations for process improvements. * 1 year of experience in a Support Technical role. * 1 year of experience in Salesforce CPQ cloud would be advantage. * The team provides support coverage to clients across multiple regions on a 24/5 basis. This role is primarily aligned to US business hours and will participate in an on-call rotation, including occasional weekend support as required. Detailed Responsibilities * Work closely with senior and junior engineers in Service Excellence Team and coordinate the efforts with lead and manager of the team. * Must interact with global teams in time zones spanning UK, US, APAC areas. * Resolve customer service issues and thoughtfully handle complex customer service problems. * Lead customers: expectations and experience in a way that results in high customer satisfaction. * Assist with the design and delivery of product and other technical training. * Review support cases for technical and troubleshooting accuracy. * Define and describe technical standard processes. * You will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community. * Design, develop, test, deploy, and maintain complex workflows rules, validation rules, formulas, custom workflow, automated approvals, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations based on industry guidelines as well as business needs. * Develop highly interactive UI using Lightning Design System, Visual force, JavaScript, and jQuery technologies. * Ongoing systems administration, configuration, end-user support and maintenance of Salesforce.com and other related tools * Create/maintain user accounts and interact with end-users to fix and resolve issues and questions. * Day to day maintenance and support of Salesforce including complex product and pricing rules and guided selling workflows. * Solve and fix defects for planned releases and production issues, research and find opportunities to apply SFDC standard processes, guidelines to improve system productivity, scaling, and monitoring. * Understanding of Incident Management, Problem Management processes. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Work Location: Bengaluru, Karnataka, India Availability: Full time

What You will Bring: Preferred Skills And Experience Key Skills: Salesforce, Apex, Visualforce Salary: Not disclosed