Application Support Analyst II

Job Title: Application Support Analyst II Company: ICON Plc Job Category: Salesforce Roles & Responsibilities: Application Support Analyst II (Salesforce Administrator) \- India, Chennai \- Hybrid, Office\-Based Install, maintain, and support Salesforce enterprise applications. Ensure high level of application availability and provide technical support to end users. Configure and implement system releases as required. What You Will Do: You will contribute to application support activities, taking responsibility for your deliverables and working collaboratively. Key responsibilities include: Provide tier 2 Technical support for Salesforce systems. Work with developers and integration teams for application deployment and error resolution. Develop, test, and implement system changes, upgrades, and patches. Maintain system configuration; for example: user accounts, integration endpoints, project setup, data dictionaries, access provisioning, configuration changes. Perform regular system monitoring and maintenance activities. Other Duties as assigned 4\+ years' experience with Salesforce administration, troubleshooting user login issues, security configuration, custom object configuration, custom reports and dashboards development, environment monitoring and application deployment required. Employment with ICON is contingent upon having the legal right to work in the country where the role is based. ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. Work Location: Chennai, India Availability: Full time

You will bring relevant application support experience, along with the following qualifications and skills. Required qualifications and experience: 3\+ years’ experience with complex Salesforce deployments in a highly customized environment. 3\+ years’ experience managing deployments in a highly regulated GxP environment. 2\+ years hands on experience with Jenkins / GitLab Salesforce.com Certified Administrator certification Experience with understanding and resolving client/PC side browser/configuration problems. Strong experience with troubleshooting applications. Rewards \& Benefits Benefits may include: Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers. Key Skills: Salesforce, Salesforce Administration Salary: Not disclosed