Advisory Solution Consultant - CRM & Industry Workflows

Job Title: Advisory Solution Consultant - CRM & Industry Workflows Company: ServiceNow Job Category: Salesforce Roles & Responsibilities: Job Description About This Role Australia’s most important private\-sector industries are rethinking how they serve customers, manage operations and respond to disruption. That spans energy and resources through to retail and technology. As an Advisory Solution Consultant on our ANZ CRM \& Industry Workflows team, you’ll help them work out what’s possible with ServiceNow. This is a hands\-on, multi\-industry role. You’ll work with energy companies, utilities, miners, retailers, MSPs and tech companies. Every quarter brings different problems and different people to learn from. You’ll join a collaborative team that invests in your growth through mentoring, industry enablement and belonging groups. In return, we expect you to add to the team’s collective capability. What you get to do in this role: * Lead discovery and shape solutions: Run discovery and design engagements. Turn business challenges into transformation strategies on ServiceNow’s platform. Think an energy company transforming field service, a utility modernising customer engagement, or a retailer unifying service channels. * Build and demonstrate: Design and deliver demonstrations that combine customer \& industry workflows with partner technologies, AI agents and automation. Configure demo environments, stand up lightweight POCs, wire integrations and style portal experiences. You won’t always have a developer behind you. You need to be comfortable building things that work and fixing them when they don’t. * Develop industry expertise: Become a credible voice across your portfolio. Build solution frameworks, reference architectures and go\-to\-market plays. You don’t need to arrive as an expert in every sector. You do need the curiosity to build depth quickly. * Support account strategy: Partner with Sales to shape account strategies and build relationships that position you as a trusted advisor. * Build ecosystem relationships: Connect with Product Management, technology partners and consulting firms to advocate for customer needs and stay ahead of market shifts. * Contribute to the team: Share best practices and build reusable assets that lift the whole pre\-sales organisation. Learn from senior Solution Consultants and grow your scope over time. We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third\-party service. Work Location: Melbourne, VIC, Australia Availability: Full time

ServiceNow is one of Fortune’s 100 Best Companies to Work For. You’ll get purposeful work that shapes how major organisations serve their customers. You’ll join a team that collaborates rather than competes. We invest in your growth through certifications, mentoring and peer networks. You’ll have flexibility and trust in how you work, competitive pay with salary, variable incentives and equity, and the autonomy to bring your own thinking to varied problems. Qualifications To be successful in this role you have: * ServiceNow or related certifications. Experience in consulting, systems integration or on the buy\-side. Background in contact centre, field service or CRM transformation. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Key Skills: Salesforce Salary: Not disclosed