Administrator - SAP BASIS

Job Title: Administrator - SAP BASIS Company: HCLTech Job Category: SAP BASIS Roles & Responsibilities: An SAP Basis Consultant manages the technical aspects of SAP systems, ensuring they function smoothly and optimally. This includes tasks like system installation, configuration, monitoring, user administration, and troubleshooting. They also handle system upgrades, patches, performance tuning, and security management. Key Responsibilities ------------------------ 2\. Conduct Root Cause Analysis For Escalated Issues In Sap Systems, Applying Problem\-Solving Skills To Identify And Implement Effective Solutions. 4\. Manage Ticket Resolution Within Agreed Slas, Optimizing Processes To Ensure Efficiency And Effectiveness In Handling Support Requests. 3\. Familiarity With Ticketing Systems And Service Level Agreements (Sla) Management. Work Location: India Availability: Full time

5\. Foster Positive Customer Experiences By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thus Contributing To Overall Customer Satisfaction (Csat). Skill Requirements ---------------------- Must Have Skill ------------------- Other Requirements ---------------------- 2\. Itil Foundation Certification (Optional But Valuable Key Skills: SAP Basis, SAP HANA, System Administration, Configuration, Monitoring, Performance Tuning Salary: Not disclosed