Account Manager - Digital Marketing

Job Title: Account Manager - Digital Marketing Company: TIKTAL OU Job Category: Digital Marketing Roles & Responsibilities: ### About the Role TikTal is hiring a Customer Success Manager / Account Manager to own the client relationship and revenue side of our influencer marketing campaigns. This is not a support role, it's a revenue generating, client facing position focused on growth, retention, and reactivation. * Act as the main point of contact for existing and active clients/brands, managing communication end to end * Run day to day project management for active campaigns, including timelines, deliverables, and coordination between client and internal teams * Drive revenue growth by identifying and executing upsell opportunities within your existing client portfolio * Own client retention and contract renewals * Build long term, trust\-based relationships with brand stakeholders * Work through a database of previous/inactive clients to re\-engage them and convert them into active campaigns * Track account health, flag risks early, and act before issues become churn * 0 years of experience in account management, client success, or a similar client facing revenue role * Strong preference for candidates with direct experience in influencer marketing and/or digital advertising * Solid understanding of campaign management workflows, from planning through execution and reporting * Track record of managing a portfolio of clients and being accountable for retention and revenue outcomes, not just satisfaction * Strong project management skills, able to run multiple campaigns simultaneously without dropping details * Excellent written and verbal communication, comfortable leading client conversations independently * Organized, proactive, and comfortable with outbound style outreach for the reactivation database * Able to work within US EST time zone hours * Comfortable working in a fully remote, distributed team environment This role is evaluated against three core metrics: Work Location: Cape Town, WC, South Africa Availability: Full time

Location: Fully Remote Time Zone: Must work within US EST hours Type: Full\-time ### What You'll Do ### Who We're Looking For ### How Success Is Measured * Net Revenue Retention (NRR): net growth of your client portfolio, accounting for churn and upsell combined * Client Retention Rate: clients retained at equal or higher contract value at renewal * Reactivation Revenue: actual campaign revenue generated from re engaged dormant clients, not outreach volume alone Key Skills: Digital Marketing Salary: Not disclosed