Salesforce Support Engineer (Don't apply developers)

Pentagon System And Services is hiring a Salesforce Support Engineer across Mumbai and Thane, explicitly seeking support-focused candidates rather than developers, to assist customers with Salesforce platform issues. You will troubleshoot problems spanning core platform functionality, data migration challenges, and integration failures, working methodically to isolate root causes before implementing fixes. Close collaboration with development teams is expected when issues require deeper code-level investigation beyond standard configuration troubleshooting. Documenting resolutions clearly is a core responsibility, building a growing knowledge base that speeds up future issue resolution for similar problems. This role spans Sales Cloud, Service Cloud, and Support Cloud specifically, requiring broad familiarity with how these clouds interact and where common configuration or data issues typically arise for customers.

Candidates need 2-5 years of CRM support experience, ideally with specific exposure to Salesforce Sales Cloud, Service Cloud, and Support Cloud functionality. Strong troubleshooting skills are essential for diagnosing platform, data migration, and integration issues methodically. Candidates should be comfortable collaborating with development teams when problems require deeper technical investigation, while maintaining clear documentation of resolutions for future reference. No specific graduation requirement applies for this support-focused role, reflecting Pentagon's emphasis on practical CRM support experience and troubleshooting capability over formal academic credentials. This role explicitly targets support specialists rather than development-focused candidates.