Salesforce Engineer

Antal International
Mumbai, Maharashtra

- Work with BU Leadership and relevant Product Owners to drive the end-to-end design, roadmap, implementation plan

- Manage & prioritize detailed CRM project plans in collaboration with CRM CoE Members
- Assist in setting and managing best practices with Salesforce objects, data management, security and compliance
- Drive user success & adoption of CRM (SFDC) by enabling change network and stakeholder engagement
- Work closely with the BU Leadership to define performance metrics, and identify/execute improvement programs

- Continually support capability building for CoE in the area of Lightning Platform Development, Predictive & Prescriptive Analytics etc.
- Lead the CRM Partner Ecosystem, foster an innovation focused culture
- This role will ensure to achieve full potential of CRM implementation through measurable benefit realization, best practice implementation in process & technology
- Ensure agile delivery with improved time to market and user satisfaction
- Program Planning, Delivery Governance, Resource Optimization & Monitoring of critical issues/risks across CRM projects
- Benefits Realization Plan Development in sync with project deliverables