Opening For Service Coordinator- Zinq @Navi Mumbai

Itm Edutech Training is hiring a Service Coordinator for its Zinq operation across Mumbai and Navi Mumbai, coordinating and dispatching technicians for CCTV, access control, and fire alarm installations. You will manage service tickets from creation through resolution, ensuring technicians are dispatched efficiently and customer issues are tracked accurately within the CRM system. Maintaining accurate customer records is essential, supporting both service history tracking and billing accuracy across recurring client relationships. Monitoring service metrics helps identify bottlenecks in dispatch or resolution timing, supporting continuous improvement in service delivery. Supporting billing and procurement activities rounds out the role, requiring comfort working across MS Office tools alongside service management or CRM software including Salesforce, ServiceTitan, or simPRO.

This role welcomes candidates from 0-5 years of experience, offering flexibility for both early-career professionals and experienced service coordinators. Familiarity with service management or CRM software including Salesforce, ServiceTitan, or simPRO is preferred, given the ticket-driven nature of this coordination role. Basic understanding of security and safety systems such as CCTV, access control, and fire alarms is valuable for effective technician dispatch. Strong MS Office skills are expected for billing and procurement support tasks. Candidates should demonstrate strong organizational skills and comfort managing multiple concurrent service tickets across Mumbai and Navi Mumbai locations.