Application Support Engineer (SAP Basis)

This Application Support Engineer role at Accenture, based in Gurugram, positions the successful candidate as a Subject Matter Expert for SAP Basis-related application issues, carrying genuine ownership over troubleshooting and resolution rather than simply following predefined runbooks. You will lead team decisions when Basis-related incidents require judgment calls about the best resolution path, drawing on system architecture knowledge and database management skills to diagnose problems accurately. Collaborating across teams is expected given how frequently Basis-level issues intersect with functional, development, and infrastructure teams simultaneously. Monitoring system performance proactively is part of the role, aimed at catching degradation trends before they become full incidents.

This role explicitly requires 5+ years of experience per the description, despite the structured field showing 1-4 years, so candidates should note the description's stated benchmark takes precedence for this SME-positioned support role. Strong SAP Basis administration skills are required alongside genuine system architecture understanding, since this role goes beyond routine support into leading team decisions on complex issues. Practical database management and performance tuning experience is essential. Comfort leading team decisions and taking ownership of ambiguous troubleshooting situations is expected, reflecting the SME framing of this position.