SAP HCM Consultant
Infosys BPM Bengaluru, Karnataka
Location: Karnataka City: Bengaluru
· Communicate resolution to callers with clarity via the telephone or e-mail · Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate · Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols · Maintain service level agreements · Ability to use multiple resources to research and resolve inquiries · Intense customer service focus with a strong sense of urgency