SAP PM

Genpact India Pvt. Ltd.
Hyderabad, Telangana

• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues;
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required