SAP FICO
State Bank of India Bengaluru, Karnataka
Location: Karnataka City: Bengaluru
Day to Day Responsibilities: - • Review and accept incidents assigned, and in case of disagreement review with incident assignment team • In case of accepting incidents and having the need of reassigning to a different tower, work with other tower leads • Active incidents management and prevent aged incidents • Triage incidents between Project IT, HP IT, TCS and SMEs • Flagging recurring incidents and asking for root cause solution