SAP ABAP CONSULTANT
COE Of Product Based Company Gandhinagar, Gujarat
Location: Gujarat City: Gandhinagar
• Analyze incidents and service request • Create tickets in Fayat ITSM tool (Matrix 42) • Handle break-fix incidents and carry out necessary system changes and workarounds • Escalate to central GSC SAP leadership team any unresolved incidents which require intervention • Send reminders to business users whom tickets are pending for additional information, solution confirmation or closure