SAP MM CONSULTANT
CGI Alappuza, Kerala
Location: Kerala City: Alappuzha
• Review and manage service request backlog as needed to ensure all requests are correctly prioritized, scheduled and resolved efficiently. • Engage on any critical customer escalations and ensure customer resolution as well as post mortem analysis to avoid future breakdowns • Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery • Work with enterprise support groups and cross functional teams to resolve problems or issues • Coordinates through and complies with the change management process whenever required. • Resolves incidents and fulfills requests as needed