Analyst - IT SAP FICO Support
Eaton Assam
Location: Assam City:
• Analyzes and troubleshoots medium to high complexity production issues and implements the proper fix for SAP FICO module. • Executes enhancement requests and new requirements using standard Eaton request fulfillment process (Medium to High complexity enhancement requests. • Should be flexible working in 2 shifts and on call supports for weekends/holidays. • Good understanding of ITIL Support processes and ITSM processes, including Problem Management Change Management, Release Management. Identify and analyze problems, suggest, and recommend alternatives, implement fix to reduce problems/incidents, using various techniques like 8D, RCA etc. • Performs preventative maintenance. • Identifies areas where improvements can be made to prevent future production problems and implements the solution before the problem occurs. • Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders