Senior SAP Plant Maintenance
Ganis Careers
Bengaluru, Karnataka

Location: Karnataka     City: Bengaluru

 

• Resolve tickets and provide support as per the agreed SLAs
• Review and manage service request backlog as needed to ensure all requests are correctly prioritized, scheduled and resolved efficiently.
• Engage on any critical customer escalations and ensure customer resolution as well as post mortem analysis to avoid future breakdowns
• Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery


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