SAP Plant Maintenance

Tata Group
Bengaluru, Karnataka

• Help develop necessary modifications/enhancements to address clients needs
• Able to understand the issues/tickets, get Root cause for the problem and categorize them into respective functions
• Understand the different Severities and Priorities based on the Level of issue
• Understand the different SLAs and coordinate with support team for expediting the resolution of tickets
• Ability to Coordinate with Business users and Support team
• Ability to escalate the issues to the next level and keep users updated about the progress of the issue.