Process Developer - Salesforce Support
Genpact Noida, Uttar Pradesh
Location: Uttar-Pradesh City: Noida
• Take ownership of customer issues reported and see problems through to resolution • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles
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